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Communication & Telehealth

How to Activate a Scheduled eVisit on the Website

How to Activate a Scheduled Video Chat on the Website. This video and tutorial will walk you through the process of activating a video chat that you have scheduled on the Healthy Roster website. Vide…

Updated 1 month ago by Amelia Boyer

Sending a Direct Message as a Provider in App Chat

Sending a Direct Message as a Provider in App Chat. This tutorial will walk you through the steps of sending a direct message via the Healthy Roster app chat feature. Please Note: Terminology is diff…

Updated 1 month ago by Amelia Boyer

Web Chat - Creating a Group Chat

How to Create a Group Chat - Web Chat. Step-By-Step Tutorial. Log in to your Healthy Roster account and select the “chat bubble” icon on the left navigation bar. Click “+ Create New Group”. Add the n…

Updated 2 months ago by Amelia Boyer

Activate Scheduled Video Chat - App

How to Activate a Scheduled Video Chat on the App. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app, and select the “Schedule” tab on the bottom navigation bar. If you have c…

Updated 3 months ago by Maggie Mancini

Scheduling a Treatment/Video Chat - App

How to Schedule a Treatment and Video Chat - App. Video Tutorial.. Step-By-Step Tutorial - Schedule a Treatment. Log in to your Healthy Roster app and select the athlete you need to schedule a treatm…

Updated 3 months ago by Maggie Mancini

Scheduling Treatments via Schedules Tab

Scheduling Treatments from the Schedules Tab. Video Tutorial.. Step-By-Step Tutorial - Scheduling Treatments via Schedules Tab. Log in to your Healthy Roster account, and click on the “Schedules” tab…

Updated 4 months ago by Maggie Mancini

Injury Timeline Communication

Injury Timeline Communication - Sending Updates. Video Tutorial.. Step-By-Step Tutorial. Once in your account, click on “athletes” tab. Select correct athlete. Click on the “Injuries” tab in the athl…

Updated 4 months ago by Maggie Mancini

Screen Sharing via Video Chat

Screen Sharing Feature via Video Chat. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster account or access your email to launch your scheduled video chat. Once in the video chat -…

Updated 4 months ago by Maggie Mancini

App Chat - Edit Group Message

App Chat - Edit Group Message. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab on the bottom navigation bar.. Tap on “Groups”. Select the group…

Updated 4 months ago by Maggie Mancini

App Chat - Directories

App Chat - Accessing Directories & Creating Group Chat. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on “Messages” on the bottom navigation bar. Select “Groups”. Tap on the (+) in…

Updated 4 months ago by Maggie Mancini

App Chat - Group Permissions

App Chat - Group Permissions Overview. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab on the bottom navigation bar. Tap on “Groups”. Choose th…

Updated 4 months ago by Maggie Mancini

App Chat - Sending Attachments

App Chat - Sending Attachments via Chat Message (Patient/Parent/Athlete). Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab in the bottom navigation bar.. Select…

Updated 4 months ago by Maggie Mancini

Activating a Scheduled Treatment - Patient / Athlete

Activating a Scheduled Video Treatment - Patient / Athlete. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient inst…

Updated 4 months ago by Amelia Boyer

Sending a Direct Message as a Patient in App Chat

Sending a Direct Message as a Patient / Athlete in App Chat. This tutorial will walk you through the steps of sending a direct message via the Healthy Roster app chat feature. Please Note: Terminolog…

Updated 4 months ago by Amelia Boyer

Sending the Informed Consent for Telehealth Services

Sending the Informed Consent for Telehealth Services. Please Note: Terminology is different based on your setting for example a clinical setting uses Care Group as Organizations, Patient instead of A…

Updated 4 months ago by Amelia Boyer

How to Schedule an eVisit

How to Schedule an eVisit. This step-by-step tutorial will walk you through the process of adding scheduled eVisits on the website. Please Note: Terminology is different based on your setting for exa…

Updated 4 months ago by Amelia Boyer

Sharing and Attaching Files in a Web Chat

How to Share and Attach Files in a Web Chat. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athlete,…

Updated 4 months ago by Amelia Boyer

Managing Directories in Web Chat

How to Manage Directories in Web Chat. Under “Directories” you find a list of pre-built groups that include organizations & teams reflecting your own Healthy Roster account. Video Tutorial.. Step-By-…

Updated 4 months ago by Amelia Boyer

Adding and Removing Members from a Care Group on Web Chat

Adding and Removing Members From a Care Group on Web Chat. Video Tutorial.. Step-By-Step Tutorial. ADDING MEMBERS. Log in to your Healthy Roster account and select on the “chat bubble” icon on the le…

Updated 4 months ago by Amelia Boyer

Setting and Editing Care Group Permissions Using Web Chat

How to Set and Edit Care Group Permissions. Video Tutorial.. Step-By-Step Tutorial. Sign in to your Healthy Roster account and select the “chat bubble” icon on the left hand side of your navigation b…

Updated 4 months ago by Amelia Boyer

How to Activate Scheduled Video Chats

How to Activate Scheduled Video Chats. This video and tutorial will walk you through the process of activating a video chat that you have scheduled on the Healthy Roster website. Video Tutorial.. Ste…

Updated 4 months ago by Amelia Boyer

Sending and Receiving a Chat Message - Patient / Parent / Student

Sending and Receiving a Chat Message - Patient / Parent / Student. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patie…

Updated 4 months ago by Amelia Boyer

How to Start a Video Chat on the App

How to Activate a Video Chat on the App. This video and tutorial will walk you through the process of activating a video chat via the Healthy Roster app. Video Tutorial.. Step-By-Step Tutorial. Sign…

Updated 4 months ago by Amelia Boyer

Enabling Camera and Mic Permissions on the Web

Enabling Camera and Mic Permissions on the Web. These videos and tutorials will help you enable camera and mic permissions for a video call on different web browsers. You can use Safari, Firefox, Mic…

Updated 5 months ago by Amelia Boyer

Checking Notifications and Using Search on Web Chat

How to Check Notifications and use The Search feature on Web Chat. First you will sign into your Healthy Roster account and click on the chat icon on the left navigation bar. Once you are on your cha…

Updated 5 months ago by Amelia Boyer

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