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Communication & Telehealth

Injury Hotline

Injury Hotline Flow. Please note that pieces of this feature are customizable to your environment and will be reviewed with you during the onboarding process.. How To Answer The Injury Hotline. The c…

Updated 1 month ago by Maggie Mancini

Injury Timeline Communication

Injury Timeline Communication - Sending Updates. The Injury Timeline is the core of the communication line amongst the care circle of the athlete (depending on privacy level set on injury). Here is w…

Updated 1 year ago by Maggie Mancini

Editing Group Chat Permissions - Web Chat

How To Edit Group Chat Permissions. Provider only feature. Video Tutorial:.. Step-By-Step Tutorial:. Log in to your Healthy Roster account and select the chat bubble icon on the left hand side of you…

Updated 1 year ago by Amelia Boyer

Activating a Scheduled Treatment - Patient

Activating a Scheduled Video Treatment - Patient. Please Note: Terminology is different based on your setting. How It Works. When you have been scheduled for a video treatment you will receive an ema…

Updated 1 year ago by Amelia Boyer

Adding and Removing Members from a Care Group on Web Chat

Adding and Removing Members From a Care Group on Web Chat. Video Tutorial.. Step-By-Step Tutorial. ADDING MEMBERS. Log in to your Healthy Roster account and select on the “messaging bubble” icon on t…

Updated 2 years ago by Amelia Boyer

App Chat - Sending Attachments

App Chat - Sending Attachments (Patient/Parent/Athlete). Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab in the bottom navigation bar.. Select “Contacts”. Choos…

Updated 2 years ago by Maggie Mancini

Sending a Direct Message as a Provider in App Chat

Sending a Direct Message as a Provider in App Chat. This tutorial will walk you through the steps of sending a direct message via the Healthy Roster app chat feature. Please Note: Terminology is diff…

Updated 2 years ago by Amelia Boyer

Managing Directories in Web Chat

How to Manage Directories in Web Chat. Under “Directories” you find a list of pre-built groups that include organizations & teams reflecting your own Healthy Roster account. Video Tutorial.. Step-By-…

Updated 2 years ago by Amelia Boyer

App Chat - Group Permissions

App Chat - Group Permissions Overview. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab on the bottom navigation bar. Tap on “Groups”. Choose th…

Updated 2 years ago by Maggie Mancini

Web Chat - Creating a Group Message

How to Create a Group Message- Web Chat. Step-By-Step Tutorial. Log in to your Healthy Roster account and select the “message bubble” icon on the left navigation bar. Click “+ Create New Group”. Add…

Updated 2 years ago by Amelia Boyer

App Chat - Edit a Group Message

App Chat - Edit a Group Message. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab on the bottom navigation bar.. Tap on “Groups”. Select the gro…

Updated 2 years ago by Maggie Mancini

Sharing and Attaching Files in a Web Chat

How to Share and Attach Files in a Web Chat. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athlete,…

Updated 2 years ago by Amelia Boyer

Checking Notifications and Using Search on Web Chat

How to Check Notifications and use The Search feature on Web Chat. First you will sign into your Healthy Roster account and click on the messaging icon on the left navigation bar. Once you are on tha…

Updated 2 years ago by Amelia Boyer

App Chat - Directories

App Chat - Accessing Directories & Creating A Group Message. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on “Messages” on the bottom navigation bar. Select “Groups”. Tap on the (…

Updated 2 years ago by Maggie Mancini

Sending a Message via App Chat - Patient / Parent / Student

Sending a Message - Patient / Parent / Student. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athle…

Updated 2 years ago by Amelia Boyer

Messaging Read Receipts

Messaging Read Receipts Feature

Updated 2 years ago by Amelia Boyer

How to Activate a Scheduled eVisit on the Website

How to Activate a Scheduled Video Chat on the Website. This video and tutorial will walk you through the process of activating a video chat that you have scheduled on the Healthy Roster website. Vide…

Updated 2 years ago by Amelia Boyer

Activate Scheduled Video Chat - App

How to Activate a Scheduled Video Chat on the App. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app, and select the “Schedule” tab on the bottom navigation bar. If you have c…

Updated 3 years ago by Maggie Mancini

Scheduling a Treatment/Video Chat - App

How to Schedule a Treatment and Video Chat - App. Video Tutorial.. Step-By-Step Tutorial - Schedule a Treatment. Log in to your Healthy Roster app and select the athlete you need to schedule a treatm…

Updated 3 years ago by Maggie Mancini

Scheduling Treatments via Schedules Tab

Scheduling Treatments from the Schedules Tab. Video Tutorial.. Step-By-Step Tutorial - Scheduling Treatments via Schedules Tab. Log in to your Healthy Roster account, and click on the “Schedules” tab…

Updated 3 years ago by Maggie Mancini

Screen Sharing via Video Chat

Screen Sharing Feature via Video Chat. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster account or access your email to launch your scheduled video chat. Once in the video chat -…

Updated 3 years ago by Maggie Mancini

Sending the Informed Consent for Telehealth Services

Sending the Informed Consent for Telehealth Services. Please Note: Terminology is different based on your setting for example a clinical setting uses Care Group as Organizations, Patient instead of A…

Updated 3 years ago by Amelia Boyer

How to Schedule an eVisit

How to Schedule an eVisit. This step-by-step tutorial will walk you through the process of adding scheduled eVisits on the website. Please Note: Terminology is different based on your setting for exa…

Updated 3 years ago by Amelia Boyer

How to Activate Scheduled Video Chats

How to Activate Scheduled Video Chats. This video and tutorial will walk you through the process of activating a video chat that you have scheduled on the Healthy Roster website. Video Tutorial.. Ste…

Updated 3 years ago by Amelia Boyer

How to Start a Video Chat on the App

How to Activate a Video Chat on the App. This video and tutorial will walk you through the process of activating a video chat via the Healthy Roster app. Video Tutorial.. Step-By-Step Tutorial. Sign…

Updated 3 years ago by Amelia Boyer

Enabling Camera and Mic Permissions on the Web

Enabling Camera and Mic Permissions on the Web. These videos and tutorials will help you enable camera and mic permissions for a video call on different web browsers. You can use Safari, Firefox, Mic…

Updated 3 years ago by Amelia Boyer

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