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Communication & Telehealth

Messaging Read Receipts

Messaging Read Receipts Feature

Updated 3 weeks ago by Amelia Boyer

Sending a Direct Message as a Patient in App Messaging

Sending a Direct Message as a Patient / Athlete in App Messaging. This tutorial will walk you through the steps of sending a direct message via the Healthy Roster app messaging feature. Please Note:…

Updated 4 months ago by Amelia Boyer

Checking Notifications and Using Search on Web Messaging

How to Check Notifications and use The Search feature on Web Messaging. First you will sign into your Healthy Roster account and click on the messaging icon on the left navigation bar. Once you are o…

Updated 4 months ago by Amelia Boyer

Sharing and Attaching Files in a Web Messaging

How to Share and Attach Files in a Web Messaging. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Ath…

Updated 4 months ago by Amelia Boyer

App Messaging - Edit a Group Message

App Messaging - Edit a Group Message. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab on the bottom navigation bar.. Tap on “Groups”. Select th…

Updated 4 months ago by Maggie Mancini

Web Messaging - Creating a Group Message

How to Create a Group Message- Web Messaging. Step-By-Step Tutorial. Log in to your Healthy Roster account and select the “message bubble” icon on the left navigation bar. Click “+ Create New Group”.…

Updated 4 months ago by Amelia Boyer

App Messaging - Directories

App Chat - Accessing Directories & Creating Group Messaging. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on “Messages” on the bottom navigation bar. Select “Groups”. Tap on the (…

Updated 4 months ago by Maggie Mancini

App Messaging - Group Permissions

App Messaging - Group Permissions Overview. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab on the bottom navigation bar. Tap on “Groups”. Choo…

Updated 4 months ago by Maggie Mancini

Sending and Receiving a Message - Patient / Parent / Student

Sending and Receiving Message - Patient / Parent / Student. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient inst…

Updated 4 months ago by Amelia Boyer

Managing Directories in Web Messaging

How to Manage Directories in Web Messaging. Under “Directories” you find a list of pre-built groups that include organizations & teams reflecting your own Healthy Roster account. Video Tutorial.. Ste…

Updated 4 months ago by Amelia Boyer

Sending a Direct Message as a Provider in App Messaging

Sending a Direct Message as a Provider in App Messaging. This tutorial will walk you through the steps of sending a direct message via the Healthy Roster app chat feature. Please Note: Terminology is…

Updated 4 months ago by Amelia Boyer

App Messaging - Sending Attachments

App Messaging - Sending Attachments via Messaging (Patient/Parent/Athlete). Step-By-Step Tutorial. Log in to your Healthy Roster app and tap on the “Messages” tab in the bottom navigation bar.. Selec…

Updated 4 months ago by Maggie Mancini

Adding and Removing Members from a Care Group on Web Messaging

Adding and Removing Members From a Care Group on Web Messaging. Video Tutorial.. Step-By-Step Tutorial. ADDING MEMBERS. Log in to your Healthy Roster account and select on the “messaging bubble” icon…

Updated 4 months ago by Amelia Boyer

Setting and Editing Care Group Permissions Using Web Messaging

How to Set and Edit Care Group Permissions. Video Tutorial.. Step-By-Step Tutorial. Sign in to your Healthy Roster account and select the “chat bubble” icon on the left hand side of your navigation b…

Updated 4 months ago by Amelia Boyer

How to Activate a Scheduled eVisit on the Website

How to Activate a Scheduled Video Chat on the Website. This video and tutorial will walk you through the process of activating a video chat that you have scheduled on the Healthy Roster website. Vide…

Updated 7 months ago by Amelia Boyer

Activate Scheduled Video Chat - App

How to Activate a Scheduled Video Chat on the App. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster app, and select the “Schedule” tab on the bottom navigation bar. If you have c…

Updated 8 months ago by Maggie Mancini

Scheduling a Treatment/Video Chat - App

How to Schedule a Treatment and Video Chat - App. Video Tutorial.. Step-By-Step Tutorial - Schedule a Treatment. Log in to your Healthy Roster app and select the athlete you need to schedule a treatm…

Updated 8 months ago by Maggie Mancini

Scheduling Treatments via Schedules Tab

Scheduling Treatments from the Schedules Tab. Video Tutorial.. Step-By-Step Tutorial - Scheduling Treatments via Schedules Tab. Log in to your Healthy Roster account, and click on the “Schedules” tab…

Updated 9 months ago by Maggie Mancini

Injury Timeline Communication

Injury Timeline Communication - Sending Updates. Video Tutorial.. Step-By-Step Tutorial. Once in your account, click on “athletes” tab. Select correct athlete. Click on the “Injuries” tab in the athl…

Updated 9 months ago by Maggie Mancini

Screen Sharing via Video Chat

Screen Sharing Feature via Video Chat. Video Tutorial.. Step-By-Step Tutorial. Log in to your Healthy Roster account or access your email to launch your scheduled video chat. Once in the video chat -…

Updated 9 months ago by Maggie Mancini

Activating a Scheduled Treatment - Patient / Athlete

Activating a Scheduled Video Treatment - Patient / Athlete. Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient inst…

Updated 10 months ago by Amelia Boyer

Sending the Informed Consent for Telehealth Services

Sending the Informed Consent for Telehealth Services. Please Note: Terminology is different based on your setting for example a clinical setting uses Care Group as Organizations, Patient instead of A…

Updated 10 months ago by Amelia Boyer

How to Schedule an eVisit

How to Schedule an eVisit. This step-by-step tutorial will walk you through the process of adding scheduled eVisits on the website. Please Note: Terminology is different based on your setting for exa…

Updated 10 months ago by Amelia Boyer

How to Activate Scheduled Video Chats

How to Activate Scheduled Video Chats. This video and tutorial will walk you through the process of activating a video chat that you have scheduled on the Healthy Roster website. Video Tutorial.. Ste…

Updated 10 months ago by Amelia Boyer

How to Start a Video Chat on the App

How to Activate a Video Chat on the App. This video and tutorial will walk you through the process of activating a video chat via the Healthy Roster app. Video Tutorial.. Step-By-Step Tutorial. Sign…

Updated 10 months ago by Amelia Boyer

Enabling Camera and Mic Permissions on the Web

Enabling Camera and Mic Permissions on the Web. These videos and tutorials will help you enable camera and mic permissions for a video call on different web browsers. You can use Safari, Firefox, Mic…

Updated 10 months ago by Amelia Boyer

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