Sending a Direct Message as a Provider (App)

Updated by Amelia Boyer

Sending a Direct Message as a Provider in App Chat - 2.0

This tutorial will walk you through the steps of sending a direct message via the Healthy Roster app chat feature.

Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athlete, and Visits instead of Treatment, lastly Problems instead of Injuries but the steps are still the same.
Video Tutorial:

00:00: Hi, this is Nikki from healthy roster. 00:02: This tutorial will walk you through the steps of sending a direct message via the 00:06: healthy roster app chat feature. 00:10: Once logged into the app select the message tab. 00:14: You will now see a list of contacts and directories. 00:17: You can select the directory that the patient belongs to and then you will locate the patient. 00:21: You will also see listed above contacts. 00:24: These are those that I have already messaged Justin Cook as you can see as 00:28: well as Hank Hill are listed as athletic trainers. 00:31: They are providers that I can directly message. 00:35: He will see here. I am now able to select my patient. 00:37: Then the options will populate from the bottom of your screen. 00:41: I'm going to select to directly message this patient. 00:46: Now send your message as you see here. I'm using talk to text select send 00:50: to send your message to your patient. 00:58: If you have questions or need more help, please visit the help tab on the left navigation 01:02: or reach us directly at help at healthy roster.com.

Step-By-Step Tutorial
PROVIDER TO USER (ATHLETE/PARENT/COACH/PATIENT)
  1. Sign in to your Healthy Roster app and select the "Messages" icon on your bottom navigation bar
  2. Next, select "Contacts" at the top right corner of the screen
  3. You will see a list of contacts & directories - Select the directory that the patient belongs to, then locate the patient you need to send a direct message to.
  4. Select the patient
  5. From the bottom of the screen, you will be presented with options, select Message
  6. Type your message and select "Send"

PROVIDER TO PROVIDER
  1. From your Messages tab, select "Contacts" in the top right of your screen
  2. Search or scroll to find the contact you wish to message and select that contact
  3. Click on the messaging bubble that appears next to the provider’s contact information.
  4. Type your message and select "Send"

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