Sending a Direct Message as a Provider

00:01: Hi, this is Nikki from healthy roster. 00:03: This tutorial will show you how to send a direct message as a provider using the 00:07: web platform. 00:09: Whether you'd like to message a provider or a patient directly the action 00:13: will still be the same select the message icon on the left navigation. 00:18: If you have an existing chat, you can simply select it and continue your chat 00:22: if you'd like to send a new message select new message. 00:27: Here you will see a listing of all of the users that have accepted their invitation 00:32: to join healthy roster. I am first going to message a 00:36: provider user. 00:38: Type your message in the text box. 00:41: Now select enter or send 00:45: Now, let's presume. I'd like to send a direct message to a patient. 00:48: I'm going to select new message again. 00:52: Here you will see I have an athlete or a patient listed first Taylor Bell. 00:57: I'm going to select to send my message directly to Taylor. 01:01: Again, you will type in your message. You can select enter or press send 01:06: to deliver the message to the user. 01:09: If you have questions or need more help, please visit the help tab on the left navigation 01:13: or reach us directly at help at healthy roster.com.

00:00: Hi, this is Nikki from healthy roster. 00:02: This tutorial will walk you through the steps of sending a direct message via the 00:06: healthy roster app chat feature. 00:10: Once logged into the app select the message tab. 00:14: You will now see a list of contacts and directories. 00:17: You can select the directory that the patient belongs to and then you will locate the patient. 00:21: You will also see listed above contacts. 00:24: These are those that I have already messaged Justin Cook as you can see as 00:28: well as Hank Hill are listed as athletic trainers. 00:31: They are providers that I can directly message. 00:35: He will see here. I am now able to select my patient. 00:37: Then the options will populate from the bottom of your screen. 00:41: I'm going to select to directly message this patient. 00:46: Now send your message as you see here. I'm using talk to text select send 00:50: to send your message to your patient. 00:58: If you have questions or need more help, please visit the help tab on the left navigation 01:02: or reach us directly at help at healthy roster.com.