Table of Contents

Sending a Message as a Patient/Primary User

This tutorial will walk you through how to send a message as a primary user.

Amelia Boyer
Updated by Amelia Boyer

Sending a Message - Patient/Primary User

The biggest benefit of messaging a provider directly in the app or web platform is the convenience of immediate access to expert advice, reducing delays in care. It also fosters clear communication, ensuring timely updates and personalized support for the patient.

Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athlete, and Visits instead of Treatment, lastly Problems instead of Injuries, but the steps are still the same.
Video Tutorial:

00:00: Hi, this is Nikki from healthy roster. This tutorial is going to walk you through how 00:05: to send a message in the healthy. 00:07: Roster platform. The biggest benefit to messaging a user within healthy 00:11: roster is the convenience of immediate access to expert. 00:14: Advice helps reduce the delays in care and also Fosters clear communication 00:19: and ensures timely updates and personalized support for you. 00:22: The patient as the primary user. 00:26: From the patient's tab, select contact, athletic trainer. 00:29: Here, you are taken to a message thread with your provider, type 00:33: in your message and select send. 00:38: Another way to message your provider is to select the message tab on 00:42: the lower screen. Then select your conversation and continue as 00:46: necessary. 00:54: We also offer a third way to contact your Provider from your patient 00:58: profile. You will see contact athletic trainer. 01:01: This will take you again to that direct thread with you, and your provider user. 01:06: We also have the ability for primary users to message your providers or your 01:10: groups within the web platform, first select messaging on the left navigation. 01:16: Here you will see a history of your recent groups and recent messages, select 01:20: the appropriate group. 01:23: Now, within the text area, type in your message, and select send 01:28: If you have questions or need more help, please visit the help tab on the left navigation 01:32: or reach us directly at help at healthy roster.com.

Step By Step Tutorial - Option 1
  1. Log in to your Healthy Roster app and tap on the “Contact Athletic Trainer” below your athlete’s profile
  2. Type your message, then tap send

Step By Step - Option 2
  1. Log in to your Healthy Roster app and tap on the “Messages” tab on your bottom navigation bar
  2. Select the appropriate conversation
  3. Type your message, then tap send
Step-By-Step - Option 3
  1. Once on the patient profile, select Contact Athletic Trainer
  2. Type your message, then tap send
Step-By-Step Tutorial: Web Messaging

Once a chat has been initiated by the provider user, a patient is able to continue the conversation via the web platform.

  1. Select Messaging
  2. Select the desired conversation
  3. Type your message in the text box and select send

How did we do?

Sending a Direct Message as a Provider

Creating a Group Chat Message (Web)

Contact