Your password is the secret string of characters you set up when you accepted your Healthy Roster invitation. Please do not share your password with anyone.
When users forget their password, they can click on the "Forgot Password" link on the app or web browser's login page. This action prompts the user to enter their registered email address as the username. The system then sends a password reset link to the registered email address.
Upon receiving the email, users click on the reset link to log in and create a new password. Healthy Roster utilizes Multi-factor Authentication with this process to ensure secure access to login credentials, thus protecting the PHI within your account.
Video Tutorial:
00:00: Hi, this is Nikki from healthy roster. And this tutorial is going to walk you through if you've 00:04: forgotten your password and the action for resetting your password. 00:09: You will navigate to the healthy roster login web page or on your mobile device 00:13: open the app. You will then select forgot password. 00:18: Now you will want to input the email that is associated with your Healthy roster account. 00:24: Now select to send password reset email this will send an 00:28: email directly to your inbox. 00:31: Once you've received your reset email, you can click the green 00:35: button that states reset your password. 00:37: This will navigate you directly to the site to reset. 00:42: This page that you're seeing here is an additional step. 00:45: If you are a provider an organization or a team level user 00:49: at this time. You will be prompted to answer a security question 00:53: prior to resetting your password. If you are unsure of the answers 00:58: for your security questions, please contact us at help at healthy roster.com. 01:04: You are now input your new password your password must contain eight 01:08: or more characters and upper or lowercase and a special character or 01:12: number. 01:15: Now select save new password. 01:19: He will then be directed back to the login page to log in with your new password. 01:24: Just like always when logging in you will input your email and your password 01:28: and then select login. 01:31: He will then need to complete the MFA the MFA or multi-factor 01:35: authentication is simply authorizing your device 01:39: via a device code that is delivered to your email. 01:42: In order for you to protect the private information that's behind your 01:46: account. You will see here in email with the authorization code for 01:50: this device. I'm going to copy that code. 01:54: You will then take the access code and paste or type it exactly as 01:59: it is listed within the email into the access code location. 02:03: Check this box. If you would like to not have to complete authorization 02:07: of your device each time you log in. 02:12: To advance select next After this stage, you will be logged in 02:16: to your app or your web browser to complete the actions necessary throughout 02:20: healthy roster. 02:22: If you have questions or need more help, please visit the help tab on the left navigation 02:26: or reach us directly at help at healthy roster.com.
Step-By-Step Tutorial:
On the login page select Forgot Password
Enter the email for your Healthy Roster Account
Select Send Password Reset Email
You will then be prompted to navigate to your email's inbox for the password reset email
Within the email, select Reset Your Password
Note: The email will be delivered from no-reply@notifications.healthyroster.com. If you do not see the email, you may need to check your spam folder.
If you are a Provider/Organization/Team User, you will be prompted at this time to answer your security question before moving on. Answer the questions and select Next
If you do not remember the answers to your security questions, please contact us using the contact button in the top right corner or emailhelp@healthyroster.com, and we can take some steps to reset your password and security questions.
Create your new password and select Save New Password
Password Requirement: At least 8 characters, have both uppercase and lowercase letters, and include at least 1 number or special character
You will then be prompted to log in with your new password
To authorize your device, you will then check your email for a one-time user access code
Input the Access code
Select Next to complete login. If you'd like to bypass the Multi-factor Authentication, select Don't prompt me for an access code on this computer, then select Next
Note: If you've selected to bypass MFA, you will need to log out and clear your cookies to deauthorize your web browser.
Updated
by
Amelia Boyer
Note: The email will be delivered from no-reply@notifications.healthyroster.com. If you do not see the email, you may need to check your spam folder.
If you do not remember the answers to your security questions, please contact us using the contact button in the top right corner or email help@healthyroster.com, and we can take some steps to reset your password and security questions.
Password Requirement: At least 8 characters, have both uppercase and lowercase letters, and include at least 1 number or special character
