Creating a Problem
Creating a Problem (Web)
Please Note: Terminology is different based on your setting; for example, Occ Health uses Employer Locations as Organizations, Patient instead of Athlete, and Encounters instead of Treatments; lastly, Problems instead of Injuries, but the steps are still the same.
Step-By-Step Tutorial:
- Log in to Healthy Roster, and locate the athlete profile through the Global Search or through the Organizations tab
- Click + Report a New Problem
- Choose the affected area, body part, problem/condition, side, and diagnosis code in the dropdowns.

- Enter the Problem Date
- Enter the injury privacy sharing level.
- Injury Privacy Level:
- Entire Care Circle: Everyone who has access to the athlete such as coaches, AD, the athlete (or their parents if they’re under 18), and ATs will all be able to see the injury
- Providers and Primary Users Only: If the injury is of a sensitive nature and you would like for only ATs, docs, and the athlete or athlete’s parent to see the injury
- Providers Only: If you only want healthcare providers such as ATs and docs to be able to view that injury
- Injury Privacy Level:
- Add the injury status.
- Injury Status:
- You have multiple status options to choose. It is important to note that “Return to Play and Closed” will remove the athlete from your Athlete Status list, but selecting “Return to Play as Tolerated” will keep that athlete in your athlete status list for easy reference if you are still treating that athlete and keeping an eye on their injury.
- Add any injury details you wish to share or any attachments associated with the problem.
- Save Problem