Paid User Seat Count
Paid User Seat Count
This helpdoc will help Account Owners understand what a paid user seat consists of and how to get your count. A paid user seat in Healthy Roster will signify the total of two components: Admin Provider Users or provider users assigned to an Organization.
Video Tutorial:
Step-By-Step Tutorial: Viewing Paid User Total
- Select the Admin tab on the left navigation
- Select Provider Users
- Next, sort the view on your user page by selecting the Sort Icon
- Check that only Active are showing
- The providers listed here will give you the total number of providers within your account that constitute as a paid user seat
Note: The Account Owner or Admin Provider user is responsible for managing where/when provider users are assigned.
Step-By-Step Tutorial: Removing Admin Status
One adjustment to remove a paid seat is to remove Administrator status to a provider user
- From the Active Provider listing, view providers that have "Administrator" below their email
- Select the three dots to the right of the provider user and select Edit
- Uncheck Is Admin
- Select OK
Step-By-Step Tutorial: Removing Provider User from an Organization
One adjustment to remove a paid seat is to remove the assigned providers from organizations
- From the Active Provider listing, view the assigned number of organizations per provider user
- To remove a user from an organization, navigate to the organization, select Assign Athletic Trainers
- Select the three dots to the right of the user name and select Remove User
- If you navigate back to your Active Provider Listing, the provider will no longer be listed, rather you will view the inactive listing to see their profile