How to Get Help

00:00: Hi, this is Nikki from healthy roster. 00:02: This tutorial will show you all the ways that you can reach us at the help desk get 00:06: Live help and stay up to date with our status page as a note. 00:10: If you are a current customer, we do recommend that you reach out to us directly at the helpdesk 00:14: in order to facilitate the need or the ask in the most timely fashion. 00:19: The first option is to navigate within your Healthy roster platform from 00:24: your left navigation select the help tab. 00:27: Once on the help tab, you can search your topic of Interest. 00:32: You then can select from relevant help talks. 00:34: If you click on the help doc. It will open that item directly in your web browser. 00:40: If you do not find any relevant help docs or you'd rather speak to us directly 00:44: scroll to the bottom of this page and select submit ticket. 00:50: A modal box will now populate where you will input the information for your help ticket. 00:54: Begin with a subject next select your issue type. 00:57: This could be a general question or a bug. 01:01: Next input a description we do recommend being as detailed as possible within 01:05: your description as that helps us diagnose and manage your issue as 01:09: quickly as possible. 01:12: Select okay to submit your ticket to the help desk. 01:16: Another option available to you is to visit our help Doc Page. 01:20: Healthy roster that helped docs.io will navigate you to our library of 01:25: training materials. You can search through relevant information or you 01:29: can contact us directly from this page. 01:32: To contact us directly from the help docs page select contact in the upper 01:36: right hand corner. 01:39: A modal box will now populate where you will input your contact information as 01:43: well as the description for your issue or question. 01:48: Select send to submit your help to the help desk. 01:53: The last way to reach us by submitting a help ticket is to email us directly. 01:59: To email us directly email help at healthy roster.com. 02:03: Again, we do recommend being as detailed. 02:06: It's possible in your email body. 02:09: We do also offer customer webinars. 02:11: If you are a provider user you are able to register for one of our 02:15: upcoming webinars navigate to our help doc platform and most often 02:19: under top articles. You will see upcoming webinars. 02:22: You can also search this in the search bar. 02:26: You will let me navigate it to the webinar help doc select register here to 02:30: navigate directly to the registration page for the specific webinar. 02:33: Our webinars rotate monthly. 02:35: They will not always be available on certain days of each month to join. 02:40: He will then input your information to officially register for the webinar. 02:45: First name last name and email address are required Fields as well as your 02:49: organization. We do require your organization so that we can verify that 02:53: you are a current customer. We also do ask that you input what features 02:57: or questions you would like covered during this session so that we can be better prepared prior 03:01: to launching the webinar for all customers. 03:04: If you'd like to stay up to date with a status of our platform, whether it's running at 03:08: its Optimal Performance, or if we have a few slowdowns, you can navigate to The Help 03:12: docs platform and select HR status page in the upper right hand corner. 03:18: He will now see the status page. If you'd like to be kept up-to-date 03:22: with the status of our platform select subscribe to updates. 03:28: You will then input your email address and select subscribe via email. 03:33: When our system is less than operational you will then receive a notification from 03:38: this status page. 03:40: If you have additional questions or need more help, please visit the help tab on 03:44: the left navigation or reach us directly at help at healthy roster.com.