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Logging in with Multi-Factor Authentication

How to login with Multi-Factor Authentication

Niki Budd
Updated by Niki Budd

Logging in with Multi-Factor Authentication

This tutorial will walk you through logging in with Multi-Factor Authentication, or MFA for short. MFA is a security process that requires multiple forms of verification to access an account. This enhances security by effectively safeguarding the PHI associated with your account against unauthorized access.

Note: At this time, we only authenticate via email as it's the most secure method of MFA
Video Tutorial:

00:01: Hi, this is Nikki from healthy roster. 00:03: This tutorial is going to walk you through the process of logging in with multi-factor 00:07: authentication or MFA for short. 00:11: MFA is a security or process that requires multiple forms of verification 00:15: to access an account or system. 00:18: Overall, it enhances the protection against unauthorized access and 00:22: thus protects the Phi behind your account. 00:26: He will log into healthy roster like you normally would input your 00:30: email password and select login. 00:35: He will then need to navigate to your inbox. 00:37: You will see here an example email that you will receive this 00:42: email will have your authorization code below copy or remember 00:46: the code as it is listed exactly in your email. 00:50: You will see here. I've input my code exactly as it was within my email. 00:56: If this is a device that is specifically used by you you are able 01:00: to then check the box to not be prompted to complete the MFA 01:05: process each time. Check this box if you wish 01:10: Next select next to move forward 01:14: If you log out of healthy roster the next time you log in 01:18: you will be prompted to input just your username and password and 01:22: select login. You will bypass the MFA process if 01:27: you've selected that you do not want to be prompted to complete MFA each 01:31: time. 01:34: If you have questions or need more help, please visit the help tab on the left navigation 01:39: or reach us directly at help at healthy roster.com.

Step-By-Step Tutorial:
  1. Login with your username (email) and password
  2. You will then be prompted to navigate to your email inbox for the device authorization email. You will need the code within the email to authorize your device.
    Note: The email will be delivered from no-reply@notifications.healthyroster.com. If you do not see the email, you may need to check your spam folder.
  3. Input your access code as it appears in the email
  4. If you'd like to bypass the MFA each time you log in, check the box to bypass the access code
  5. Select Next
  6. You will then be logged in to your account
Note: if you wish to deauthorize your web browser, log out of the platform and clear your browser cookies

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